Most Popular Operations Content
Benefits of transaction-level check processing
10/06/2024
What are the benefits of collateral imaging?
Benefits of transaction-level check processing
10/06/2024
What are the benefits of processing checks on a per-item basis?
AI, AML and Fraud Detection
09/29/2024
Will AI be useful in avoiding fraud and AML problems?
Are written policies and procedures required?
09/29/2024
Does our bank have to have a written policy or procedures for handling garnishments?
Can this error claim be denied?
09/29/2024
I am working on a Reg E dispute where a customer insists, he did not make a transfer on Western Union, and it is fraudulent. Western Union denied the chargeback and sent thetransaction to me which has all of customer's information as sender, including name, email address, home address, and phone number, and they state it was authorized...The only thing I see as "off" is the IP address is out of state. Can I revoke provisional and deny the claim based on this proof from Western Union or not, since customer insists he did not do it?