Most Popular Operations Content
What regulations affect banks handling ACH payment
09/29/2024
What regulatory obligations do banks have for processing automatic payments (ACH) setups, changes and cancellations?
Scanning: barcode vs. batch
09/29/2024
What’s the difference between barcode and batch scanning?
Closing a gullible customer's account
09/22/2024
Suppose that you have a customer that is 100% the victim of a scam. The transactions clearly show P2P withdrawals going to random people, the customer is purchasing gift cards at dollar stores and grocery stores and admits to sending this money to "a friend." The activity gets worse and worse every time you look at it, but the transactions are all authorized debit card purchases. Therefore, it is the customer's own money being spent, and the customer refuses to believe they are speaking with a scammer. Is this reason enough to close an account for suspicious activity? Is it a waste of resources for the account to be monitored?
Centralized vs. decentralized exception categorization
09/22/2024
What are the benefits of a centralized exception categorization strategy?
SAFER Act vs SAFE Act
09/22/2024
I’m so confused! I keep hearing about the “SAFER Banking Act”. How is that different from the “SAFE Act” from several years ago? Is it being updated?