Most Popular Operations Content
Businesses and Check Washing
07/07/2024
Why is checking washing a threat to businesses?
Joint account withdrawals and CTR filing
07/07/2024
I have a CTR question. Husband writes a check to Wife for $10,000.00 and she cashes it. Husband then uses the ATM to withdraw $600.00 from his debit card. There is no way to know if both of them are benefiting from each transaction. Would a CTR be filed?
Handling a charged-back cash advance
06/30/2024
If we do a cash advance for a customer on a card that was issued by another financial institution and deposit the cash into the customer's account at our institution, are we allowed to pull the funds back out of the account if a dispute is filed that results in a chargeback on the cash advance transaction?
Counting days for funds availability
06/30/2024
We need some clarification on holds. if a customer makes a check deposit in a branch on the 14th, would the 15th be the next business day (2nd) or would it be the first business day- implying that the day of dep (14th) does not count. Also, if the date of availability is the 17th, do the funds need to be hard posted on the 17th, or can they be memo posted to the customer's account?
Trust document management and customer service
06/30/2024
How does trust document management impact customer service?