Most Popular Operations Content
Virtual audits
08/11/2024
What is a “virtual audit”?
Virtual audit benefits
08/11/2024
What are the potential benefits of virtual audits?
Branch transformation & account holders’ needs
08/11/2024
How are branches transforming to better meet account holders’ needs?
Business account unauthorized ACH claims
08/11/2024
If a business disputes a transaction as unauthorized and it is past the return timeframe, can we deny the claim since it is not a consumer account and Reg E does not apply?
Understanding Nacha's "60 day" extended return rule
08/04/2024
When I have sent the request to return an ACH debit a customer disputed and it was within Reg E 60 days from the statement date we have been challenged on the return. Are we violating Nacha or Reg E when we return the ACH when it's past 60 days from posted, but not 60 days from statement date?