Most Popular Operations Content
Handling a charged-back cash advance
06/30/2024
If we do a cash advance for a customer on a card that was issued by another financial institution and deposit the cash into the customer's account at our institution, are we allowed to pull the funds back out of the account if a dispute is filed that results in a chargeback on the cash advance transaction?
Where can I find an updated Regulation CC schedule
06/23/2024
Where can i find an updated Regulation CC schedule?
Advertising Open-end Products
06/23/2024
We are advertising an open-end product via direct mail. The advertisement has triggering terms of 0% APR and $0 annual fee. We are trying to determine if each triggering term needs to have an asterisk directing the consumer to the terms and conditions to meet the rule requirements or if we can just provide a single link in the direct mail piece to the terms and conditions webpage that covers all the triggering terms.
Trusts and paper files
06/23/2024
Why does maintaining trust documentation exclusively in paper format lead to operational issues?
Check fraud
06/23/2024
Is check fraud impacting account holder trust?