Most Popular Operations Content
Extended OFAC records retention period
03/16/2025
My question is about the new OFAC retention rules effective March 12, 2025. What records are covered? Will OFAC checks at new account opening need to be kept 10 years now or is the new rule just for hits and blocked property?
Customer okays purchase but doesn't get the goods
03/16/2025
A customer authorized a transaction with Apple Cash but says they didn't receive anything. Since this transaction wasauthorized by the customer, is this covered under Reg E's error claims rules?. The customer was attempting to purchase something on Facebook marketplace but never got the item.
Telephones in Vaults
03/16/2025
Is it still a good practice, or industry standard, to have a telephone hidden in the cash vault? We recently revamped our phone system, and in the process, most of the vault phones in our 8 branches were disconnected. Nobody checked with the Security Officer, they just determined that the phone lines in question didn’t have any history of being used, so they got disconnected. I recently did a Security Officer walk through of all the branches and discovered the vault phones were not working. My recommendation was to hook them back up and I’m getting push back because of the cost.
Reasons to select a person-centric ECM
03/16/2025
Why should a financial institution select a person-centric ECM?
When the States Come Marching In
03/16/2025
Have you ever been standing on the side of the street waiting for a parade to start?