Most Popular Operations Content
Virtual audits
08/11/2024
What is a “virtual audit”?
Virtual audit benefits
08/11/2024
What are the potential benefits of virtual audits?
Branch transformation & account holders’ needs
08/11/2024
How are branches transforming to better meet account holders’ needs?
Understanding Nacha's "60 day" extended return rule
08/04/2024
When I have sent the request to return an ACH debit a customer disputed and it was within Reg E 60 days from the statement date we have been challenged on the return. Are we violating Nacha or Reg E when we return the ACH when it's past 60 days from posted, but not 60 days from statement date?
Nacha's rule requiring ODFI to supply authorization documentation
08/04/2024
How do we handle a situation where the ODFI does not provide a proof of authorization, but sends the contact information of the originator?