11/29/2020
Are we required to send customers a change in terms notification if we close or relocate some of our ATMs?
11/22/2020
Do we have to tell customers why we are making the change to their account when we notify them of the change in terms?
11/15/2020
Is it possible to provide notice to our customers of a change in the terms of our deposit product line by posting the new account disclosure on our website? We currently have our existing account disclosures available on the bank’s website.
09/13/2020
What is the “one-click away” rule for electronic advertisements?
08/23/2020
I have a customer who is submitting a dispute for services not as described. After filing all the information, we have received a response that it is past the allowable network time frames for this dispute. Are we required to give the customer credit for this transaction?
05/03/2020
What are current CFPB Regulatory Initiatives?
04/26/2020
What do the proposed CFPB rules on debt collection say?
04/19/2020
The CFPB recently released new guidance on reporting natural disasters and loans in forbearance. Where can we find this information?
04/12/2020
How has CFPB Director Kathy Kraninger attempted to improve and strengthen consumer financial laws and regulations?
04/05/2020
Is the CFPB expected to take any UDAAP actions this year?