Most Popular Operations Content
W-9s on IOLTAs
03/24/2024
Can you please advise if IOLTA sub accounts needs to have W-9 signed by the attorney's client, considering the interest goes to the state of bar association (at least here in NJ).
Is a DBA certificate required?
03/24/2024
Is a DBA (Doing Business As) certificate a requirement for CIP purposes? In Arkansas, it is required that a DBA certificate is on file with the county clerk for businesses.
Protecting Customers from Themselves
03/24/2024
We have a customer that is falling for the "publishers clearing house, you won a million dollars" scam and is wanting to send these people $15,000. We have tried to explain to her that it is not real, and she just gets agitated. We talked her out of getting a cashier's check but now the customer has written the scammer a personal check for $15,000. Do we as a bank have a right to place stop payment on this? Can or should we get the police involved? Is there anything to stop this lady from being taken advantage of?
Document management and collateral perfection
03/24/2024
How is collateral perfection impacted by a financial institution’s document management practices?
Approval of garnishment and subpoena policies and procedures
03/17/2024
At what level should policy and procedures for handling garnishments and subpoenas be approved?