01/07/2024
Do we give out substitute disclosures at new accounts?
10/15/2023
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
10/15/2023
Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?
10/10/2023
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
10/08/2023
Our processor says we don’t have chargeback rights since a purchase was made using Mastercard SecureCode. Can we deny the claim since the cardholder’s password was used?
10/08/2023
Do different banking platforms manage X9 files differently?
10/01/2023
If a customer places an order online, but never receives their merchandise, do we have to investigate?
09/25/2023
Since MasterCard’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?
09/10/2023
Can we pull a credit report on a past due account when we are trying to skip trace them?
09/03/2023
I know some banks do lip service to consumer complaints over credit reporting. What can happen when these are done wrong?