Most Popular Operations Content
Front counter vs. back counter activities
08/25/2024
How do front counter activities differ from back counter activities?
Final Credit and Refunded Charge
08/18/2024
In Reg E, when a final credit is given to a cardholder on a disputed transaction and the merchant issues a credit too, can the merchant issued credit be removed? Does it make a difference if the merchant issued credit was received before or after the final credit?
Handline an unauthorized EFT claim of recurring transactions
08/18/2024
The procedures my bank currently has in place for disputing recurring transactions is to completely deny them, but I know that's not correct. How should recurring transactions be handled? For example, a customer submits a dispute against Amazon Music for the past 4 months, $10.99 each time, but the merchant has been pulling the same amount on the same day every month since last July.
Reducing audit expenses through virtual audits
08/18/2024
How might virtual audits lead to lower audit costs?
Virtual audits
08/11/2024
What is a “virtual audit”?