10/29/2017
When closing an account with direct deposits for fraudulent activity, is the bank required to give the customer 30 days' notice before closing?
10/29/2017
How long should a bank continue to pay valid checks on an old account that was closed due to fraud from the new account opened by the customer?
02/19/2017
In regards to Reg E, we know that we cannot make a customer fill out a police report to dispute a charge to receive provisional credit, however during the course of the investigation if there is true counterfeit card fraud can we then ask the customer to file the report in order for the bank to receive restitution in the event the fraudster is caught?
09/04/2016
Our processor says we don’t have chargeback rights since a debit card purchase was made using MasterCard SecureCode. Can we deny the claim since the cardholder’s password was used?
06/05/2016
A person came in with a check drawn on our institution and wants to convert it to a cashier’s check. Is there a BSA issue involved?
05/08/2016
Our customer’s ATM card fell out of his wallet and there were two unauthorized withdrawals of $500 each. He didn’t report the theft until he found the charges on his statement and realized the card was missing. Since he reported the theft more than 2 days after it happened, is his liability $500?
03/27/2016
We are re-evaluating the practice of accepting third-party checks. Can you recommend a source for me to research and present the risks to executive management?
03/20/2016
A grand jury subpoena has requested a picture of a person making a transaction at our teller line that is no longer in our records. Is there a requirement the bank is supposed to comply with for how long our camera records are retained?
02/07/2016
According to the FFIEC’s Cybersecurity Assessment Tool, we are a low risk bank. Do we still need an Operational Plan?
01/10/2016
We had an insurance check deposited in April made payable to two account holders AND the title company. In May, the Insurance company bank asked via fax for a return of the funds due to improper endorsement. We requested that the bank return the check so that we could release funds to them through our clearing company but they are insisting that they can't and want us to send a check directly to them. It has been a few months and we are in a deadlock while the member's funds remain on hold.