Most Popular Operations Content
Business account unauthorized ACH claims
08/11/2024
If a business disputes a transaction as unauthorized and it is past the return timeframe, can we deny the claim since it is not a consumer account and Reg E does not apply?
Understanding Nacha's "60 day" extended return rule
08/04/2024
When I have sent the request to return an ACH debit a customer disputed and it was within Reg E 60 days from the statement date we have been challenged on the return. Are we violating Nacha or Reg E when we return the ACH when it's past 60 days from posted, but not 60 days from statement date?
Nacha's rule requiring ODFI to supply authorization documentation
08/04/2024
How do we handle a situation where the ODFI does not provide a proof of authorization, but sends the contact information of the originator?
Types of exception reports
08/04/2024
What are some examples of exception reports used by banks?
The importance of branch transformation
08/04/2024
Why should financial institutions prioritize branch transformation?