04/27/2025
Do banks have a legal obligation to respond to verification of assets for Medicare or public housing? If so, is there a hard and fast rule for a response timeframe. We try to respond timely out of courtesy for our customer base, but the requesters have become increasingly aggressive and pushing for immediate responses. Due to the volume of requests and our limited staff, it is difficult to fulfill all of them the same day that they are received.
02/16/2025
A previous manager who left our bank previously signed up to receive SSI 4641 requests electronically. We have been getting emails from the service about these requests, but we are trying to find out if we are required to respond. I read that it's legal for the Social Security Administration to request this information, but couldn't find anything stating that banks must comply,especially since i have seen that majority of the types of requests can be fake or won't have customer authorization attached to them. Are we required as a financial institution to comply with these requests?
09/01/2019
Can a corporation change its name?
07/28/2019
Our customer says they signed up for a free trial offer and gave their checking account number to pay for the S&H, but claim they didn’t want ongoing shipments. They want us to return the 4 ACH debits that hit their account. Can we return?
03/03/2019
Why are banks so pivotal in helping to combat elder financial exploitation?
02/24/2019
Why is elder financial exploitation growing so fast?
11/11/2018
If we fail to file a CTR, do we have to contact FinCEN?
02/25/2018
Is asset-based pricing common for imaging software?
04/20/2015
We have a bank disclosure on our acct agreement that reads: We authorize the Bank to obtain and exchange information regarding business owner, including credit reports and info from fed and state agencies such as IRS.
The customer does not want to sign. Are we required to provide this information to IRS and State agencies?
06/24/2003
Now that many of the nation's banks are involved in imaging at some level, they are looking at ways those images can be shared among themselves.