05/12/2024
What are examples of “must pay” items that a bank may subtract from an account’s available balance?
05/05/2024
What is the FDIC’s concern about multiple NSF fees?
04/28/2024
What is the bank depositor fee that the CFPB suggests may be an unfair act or practice?
04/21/2024
What financial institutions are affected by the CFPB’s guidance on surprise overdraft and depositor fees?
04/14/2024
One of our consumer customers overdrew her account and we returned the check unpaid. The payee converted it to a re-presented check (RCK) ACH entry that we paid. Our customer claims the ACH entry wasn’t authorized. Should we handle her claim as a Regulation E error claim?
04/07/2024
We had a problem with debit card claims so we modified our deposit agreement. If they don’t cooperate in the claim process, we can deny it. Do you think this solves the problem?
03/31/2024
A supermarket converted a payroll check drawn on our business customer’s account into an ACH BOC (back-office conversion) entry. Our customer didn’t authorize the conversion, and she’s upset. Can we return this entry?
03/31/2024
What if our bank is considering co-developing a digital product with a fintech that we have worked with in the past? Is this relationship managed in the same way as other fintechs?
03/24/2024
Does our current system of vendor due diligence risk ratings need to be more detailed or are we good to just have a 3-tiered risk rating category like High, Medium and Low?
03/17/2024
How do you deal with a vendor point of contact who is not providing you with the documentation that you are requesting?