Most Popular Operations Content
Branch transformation & account holders’ needs
08/11/2024
How are branches transforming to better meet account holders’ needs?
Business account unauthorized ACH claims
08/11/2024
If a business disputes a transaction as unauthorized and it is past the return timeframe, can we deny the claim since it is not a consumer account and Reg E does not apply?
Using Nacha's warranty of authorization rule to recover on older transactions
08/11/2024
Can you provide an example in which the authorization warranty by an ODFI can recover additional reimbursement for a consumer Receiver who has been hit with a long series of monthly unauthorized ACH debits to his account?
Understanding Nacha's "60 day" extended return rule
08/04/2024
When I have sent the request to return an ACH debit a customer disputed and it was within Reg E 60 days from the statement date we have been challenged on the return. Are we violating Nacha or Reg E when we return the ACH when it's past 60 days from posted, but not 60 days from statement date?
Nacha's rule requiring ODFI to supply authorization documentation
08/04/2024
How do we handle a situation where the ODFI does not provide a proof of authorization, but sends the contact information of the originator?