09/23/2018
We have been providing the Notice of Negative Information at loan closing; however, I was told by an auditor that it is required to be provided on the notice we send when the borrower has defaulted. Is this accurate?
08/26/2018
If our customer is elderly and her son is misusing a POA what do we do?
08/19/2018
Do new beneficial ownership rules affect CTRs?
08/12/2018
Our CEO’s email was recently hacked and was sent fictitious wiring instructions. What do we do?
04/22/2018
If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?
04/15/2018
What is your opinion of offering a checking account that offers add-on third party benefits as a feature of the account? Customers are only able to obtain the add-on services if they buy the account and pay the service charge disclosed for this product.
04/08/2018
Does UDAAP apply to just consumers, or all customers?
10/01/2017
What determines how our regulatory agency will define whether we are a small, intermediate small, or large bank for CRA purposes?
09/24/2017
What are the differences in performance standards between a “small” bank and an “intermediate small” bank?
09/17/2017
If a broker sends the bank an application, but the applicant has not contacted the bank personally, is that an application?