Most Popular Operations Content
Account service agreement for MSB accounts
03/23/2025
I need suggestions for preparing an account service agreement for MSB accounts. We have a questionnaire attached to our applications to confirm transactions, etc., but lack a true service agreement beyond our standard commercial account agreement.
Lockbox digital portal
03/23/2025
What is a lockbox digital portal?
Telephones in Vaults
03/16/2025
Is it still a good practice, or industry standard, to have a telephone hidden in the cash vault? We recently revamped our phone system, and in the process, most of the vault phones in our 8 branches were disconnected. Nobody checked with the Security Officer, they just determined that the phone lines in question didn’t have any history of being used, so they got disconnected. I recently did a Security Officer walk through of all the branches and discovered the vault phones were not working. My recommendation was to hook them back up and I’m getting push back because of the cost.
Reasons to select a person-centric ECM
03/16/2025
Why should a financial institution select a person-centric ECM?
When the States Come Marching In
03/16/2025
Have you ever been standing on the side of the street waiting for a parade to start?