Most Popular Operations Content
Fraud using MasterCard SecureCode
10/08/2023
Our processor says we don’t have chargeback rights since a purchase was made using Mastercard SecureCode. Can we deny the claim since the cardholder’s password was used?
Investigating a non-Reg E claim
10/01/2023
If a customer places an order online, but never receives their merchandise, do we have to investigate?
Inefficiency and X9 file management
10/01/2023
How can inefficient X9 file management create challenges for financial institutions?
Returning ACH Debits
10/01/2023
As to the NACHA Rulebook- What are the time frames on returning an unauthorized ACH debit?
Indemnity Bond for Lost Check
10/01/2023
If a bank mails out a Cashiers Check as proceeds on a loan and that Cashiers Check is lost, who signs the Indemnity Bond for Lost Instruments? Would the bank (purchaser), customer (who asked for the loan and to pay the different merchants) , or the credit card company (Payee)?