Most Popular Operations Content
Is a “Y” text authorization to transfer?
08/28/2022
A text is sent to the customer from Zelle to confirm the transaction, the customer responded to it Yes, for the transaction to go. If I have proof that the text was sent to the phone of the customer, is the bank liable?
Working through a paper backlog with batch scanning
08/21/2022
When does it make sense to batch scan items in your paper backlog?
Collecting Bad Checks
08/21/2022
We are trying to determine if there is any best practices for fraud loss collections. Should we file a police report to try and receive restitution on a fraud loss ($646) versus use a collection agency? This is a fraud loss related to bad checks deposited into a checking account that were charged back.
Chance that we don’t have an agreement with a P2P
08/21/2022
What if it was our debit card used with the P2P vendor with which we do not have an agreement - can we refer our customer back to the 3rd party for error resolution?
FFIEC BSA Exam manual changes—how many?
08/14/2022
How many sections of the FFIEC BSA Exam manual were changed last year?