Most Popular Operations Content
Operational challenges of multiple check processing systems
03/02/2025
What operational challenges arise from maintaining multiple check processing systems?
Merchant credit after final credit from card issuer
03/02/2025
We have seen an uptick in merchant credits for disputed transactions, and these credits areduplicated in the cardholder's account, (the bank's final credit and a merchant credit). My question is, are banks able to reverse merchant credits after the final credit has been supplied to the cardholder?
Using a third-party collector for overdrawn account
03/02/2025
My question is related to checking accounts that go into the negative and are facing potential charge off. I am looking to see what the rules and regulations are in regard to sending negative checking accounts (depending on the amount) to a third-party collector. Is this allowed? I cannot find anything anywhere stating that it is allowed.
Customer claims checks altered after approving pay
02/23/2025
We have a member that we have called several times to confirm a check for things like a check number differing from what's shown in the MICR line and other things. Each time, he has informed us that his CPA was having issues, and asked us to pay the item. Recently he added a business partner who has reviewed the account and identified the items which were approved, and says they were in fact altered. The member now wants to make a claim on these checks. Would we be able to deny the claim since he had previously approved them?
Offset rights when cashed check bounces
02/23/2025
Per bank policy, we have always stated that if we cash a check for a customer (it is never deposited into their account) and the check is returned, we cannot offset their account for the returned check. We (the bank) have always thought this was a regulation, but cannot find it anywhere. Is a bank permitted (or not) to debit the customer's account when a cashed item is returned?