Most Popular Operations Content
Super Checking Accounts That Pay Interest
06/24/2018
We offer Super Checking accounts that pay interest. Do the eligibility rules under Regulation D apply to this type of account?
Expect a call from a lawyer!
06/24/2018
If a new customer makes an error in the account number when giving his company his bank account info for direct deposit of his paycheck and his paycheck ends up going into the wrong account and he doesn’t figure it out until after hours, when no one with authority to move the money is there, is it okay for our call center employee to give the customer the contact information for the person whose account erroneously received the funds?
MC Merchandise Not Received (Charge Back)
06/24/2018
If a customer orders merchandise online, doesn't receive it and then finds out that the merchant has gone out of business, do we have to give them credit as soon as we process the charge back (under MC - merchandise not received) or can we wait until we have retained the credit from the merchant? I don't believe this would be Reg E since the transaction was authorized.
Charge MMA Per Item Fee?
06/17/2018
Can we charge a Money Market account a per item fee for each item that exceeds the allowable 6 withdrawals per month?
Waiving account requirements can cost you $$$
06/17/2018
Occasionally, we waive some of our documentation requirements if we “know” the customer. Thoughts?