Most Popular Operations Content
Nacha's rule requiring ODFI to supply authorization documentation
08/04/2024
How do we handle a situation where the ODFI does not provide a proof of authorization, but sends the contact information of the originator?
Types of exception reports
08/04/2024
What are some examples of exception reports used by banks?
The importance of branch transformation
08/04/2024
Why should financial institutions prioritize branch transformation?
Identifying "protected funds" under Treasury's garnishement regulations
07/28/2024
Two of our depositors receive direct deposits of both VA and Social Security benefit payments to their joint checking account. We received a garnishment order naming one of them as judgment debtor. When we looked back over the past two months’ account activity, we found two direct deposits for Social Security benefits and two for VA benefits. These customers routinely move their SSA and VA deposits into their savings account soon after they are received, and appear to meet their monthly bills using monthly IRA disbursements. Can we treat the SSA and VA funds in the savings account as “protected funds”?
Exceptions and audits
07/28/2024
How can exception management impact audits?