Latest Operations Topics

Robberies On The Rise

04/01/1990

ROBBERY RESPONSE TRAINING TAKES ON NEW IMPORTANCE

Policies & Procedures: Are They In Writing?

04/01/1990

At the recent B.A.I.

Stress In Banking

04/01/1990

Marketing is one of the 'hottest' areas in our institutions.

What Do Other Bankers Do?

04/01/1990

Marketing is one of the 'hottest' areas in our institutions.

Regulation CC Alert!

04/01/1990

The final part of Reg CC is scheduled to go into effect on September 1, 1990.

A Personnel Nightmare (Part I)

04/01/1990

The investigation had started because there had been shortages on the teller's window in different amounts for over three months. They now totaled $13,000.

Teller Breaks Up Drug Ring!

04/01/1990

The teller had only been on the job three days in a financial institution that trained by the "one-on-one at the window" method.

Let's Start With The Top Part Of The Fraction

04/01/1990

Those fractions on the top of checks tell us a lot about the check itself.

Check Cashers Preferred

03/01/1990

Isn't it interesting that even as our lawmakers are addressing legislation that would require banks to cash checks for people who lack bank accounts and provide more low-cost services to the poor,

Know Your Money

03/01/1990

The United States Government authorizes paper money-currency-of certain amounts.

Vendor Guru Q&A - Operations

Financial impact of outdated check processing systems

Working through a document backlog

Exceptions and temporary signature cards

Secure document sharing with account holders

Real-Time Transaction Level Check Processing

Information lifecycle management

Exception categorization strategy

Omni-channel banking and technological change

Illegal Third Party Inducement?

01/07/2008

We have a branch that wants to enter into a cooperative advertising venture with a business client wherein they (the business client) would deposit $100 into the account of anyone opening a new savings account. Is that an illegal third party inducement, and if not, what IRS reporting is required? Who would report it, the bank or the business client?

Hidden Trigger Term?

01/07/2008

If the term of an advertised home equity loan is buried in the fine print rather than used in the body of the ad, is it still considered a "triggering" term that would require us to add "$xx.xx per month per $1000 borrowed" to the fine print?

Prize Drawing limitation

01/07/2008

My bank is having a grand opening. The bank is an affiliate of an insurance company. We are planning on doing multiple prize drawings as part of the grand opening. There is no obligation to open an account or be a customer to play and win. However, for the grand prize drawing, there is a limitation that the drawing is for employees of the insurance company only. Any thoughts regarding this limitation? Also can someone point me to the regulation that prevents the bank from having a sweepstakes? I would like to have that as a reference. Any help is appreciated.

Messy Divorces & Business Accounts

01/07/2008

When a customer is on a business account and wants to delete his or her name off due to a messy divorce, what procedures should we follow?

Foreign Exchange Student Account - Acceptable ID

01/07/2008

We have a foreign exchange student who would like to open an account with our institution. He or she has no drivers license of course, so what form of identification is acceptable? The host mother stated that he or she doesn't have a passport.

Latest Operations Topics

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