09/11/2016
Do you recommend having scripts to respond to complaints received over the phone and do you recommend taping the conversations?
08/28/2016
How long should we keep typical complaint letters?
04/17/2016
If we do cash advances for non-customers, can we charge a fee?
12/27/2015
Our bank uses Chex Systems to help determine if we are going to
open an account for a customer or not. In our procedures, it shows we will
open an account unless Chex Systems Account Action reflects Decline, whether
or not there are closures for the individual. My question is, if we see there are closures, but the Qualifile Score happened to be in our acceptable range where it approves the account, are we still able to deny the account due to the Chex Systems results, or is this unfair practice? If we can't deny accounts due to closures that have an acceptable Qualifile score, can we rewrite the process to say any individual with an unpaid closure can be declined to make it fair?
09/08/2014
Is Chex Systems considered a credit reporting agency? If we are using their scoring as part of our decision to open a checking account, do we owe them disclosures similar to the disclosures issued when we pull a credit bureau?
03/24/2014
We run all of our new checking account customers through TeleCheck. When opening a business acct, such as an LLC, is it necessary to run an Authorized Agent only? They are not a Member or Manager.