03/11/2002
Our agent tells us our premium is going up because our modification is going up. He tried to explain it but I don't understand. Can anyone help?
01/07/2002
I have a question regarding the GLB privacy provisions. Our tellers place customer account numbers in their teller machines as reference to the transaction being performed. If a customer presents a check not drawn from their own account, their account number is placed on the back under their indorsement. By requesting this account number, would this be a violation of the GLB privacy provisions? My thought is that the bank would then be providing non-public customer information to a third party, which is against ourprivacy policy.
01/01/2002
Customers who first walk into a branch of Washington Mutual, Oakdale, Calif., don't quite know what to do with themselves.
12/03/2001
This question is in regards to teller training. I have always used laminated play money in my tills when training new tellers. I was wondering if anyone out there knows of a source for "full size" fun money? The little stuff just doesn't seem real enough! If anyone has a better idea, I would love to hear it.
12/03/2001
Is it allowable to xerox a person's driver's license photo? Some tellers were doing this for non-customers cashing checks at our bank, but another employee says we cannot do that.
12/03/2001
Our bank policy is not to accept checks payable to the bank when the customer wants cash. Often times the customer has already completed the check payable to the bank before reaching the teller line. Our tellers want to cross off the bank's name and have the customer write in "cash". Any thoughts on this?
12/01/2001
Banks are always in the market for tools that can help them compete and to run their operations more efficiently and more securely.
12/01/2001
10/01/2001
All bankers in all organizations are banding together to "vigorously support any effective measures that will help dry up the funds that terrorists depend on", as was included in a joint statement
08/27/2001
by Mary Steele
Whenever I am Teller Training, on one particular day when we discuss customer service, I give my >