06/09/2003
I am looking for an Automated Reg CC program and have not been able to find one. Do you know of any vendors that offer Reg CC automation? We currently have our tellers complete the forms manually, but we would like to automate if possible.
06/02/2003
I am looking to establish an incentive plan for our employees who are instrumental in preventing fraud or forgeries. Something such as a predetermined scale based on the money saved or other any other appropriate standard. Any suggestions?
05/19/2003
Should tellers cash checks made payable to businesses(corporations) including those made payable to a business DBA?
05/12/2003
We have a customer that has existing accounts with the bank and when he comes into the bank he harasses (verbally upsets) the tellers, CSRs, etc. Recently he has mailed a copy of his customer ID, and checks to open another deposit account with our bank. I realize the BSA Know Your Customer Guidelines. Do we have to open the account? Can we close his other accounts, including an IOLTA because of his behavior with our personnel?
04/07/2003
Is there an average number of transactions per teller per hour that can be used as a staffing tool or to measure teller performance?
04/01/2003
The Federal Reserve Board has reached a consent agreement with the Barnes Banking Company of Kaysville, Utah. The agreement states the goal of maintaining financial soundness.
03/24/2003
A teller cashes checks payable to an individual using the individual's <i>corporate</i> account number on the back of check for recourse. If these checks come back to the bank for whatever reason, can we charge them against the corporate account?
03/24/2003
I have read previous questions and answers concerning replacing checks with cashier's checks for non-customers (businesses). Do you think that we would be better off to require a signature guarantee from the payee's bank or to require their corporate docs or DBAs? I am concerned about the tellers having to be familiar with all of this documentation and about expired or updated docs. Do you think that a signature guarantee is sufficient to protect us in this situation?
03/01/2003
by Tony Brissette
Most bank employees will never experience a bank robbery. But those who do will find it can be a very traumatic experience.
12/01/2002
After Curtis Sherman left the bank he had robbed on Friday, the tellers got a good look at the note he had passed them. On the back of it was a name and a phone number. Police went to investigate.