Most Popular Operations Content
Payroll checks not eligible for ACH conversion
03/31/2024
A supermarket converted a payroll check drawn on our business customer’s account into an ACH BOC (back-office conversion) entry. Our customer didn’t authorize the conversion, and she’s upset. Can we return this entry?
Newbie manager of vendor due diligence
03/31/2024
I just inherited the function of managing the vendor due diligence in my bank and I am little overwhelmed. Where do I start?
Co-developing products with a fintech
03/31/2024
What if our bank is considering co-developing a digital product with a fintech that we have worked with in the past? Is this relationship managed in the same way as other fintechs?
Image what ID for BOI?
03/31/2024
What are some acceptable forms of identification that will meet the reporting requirement?
Categorizing risk levels
03/24/2024
Does our current system of vendor due diligence risk ratings need to be more detailed or are we good to just have a 3-tiered risk rating category like High, Medium and Low?