04/21/2024
When opening a safety deposit box, would you put a school into an association/organization, or a governmental entity account type? We are seeing that both have been used in the past.
04/14/2024
Should we refuse accounts of businesses not registered for BOI today?
04/14/2024
One of our consumer customers overdrew her account and we returned the check unpaid. The payee converted it to a re-presented check (RCK) ACH entry that we paid. Our customer claims the ACH entry wasn’t authorized. Should we handle her claim as a Regulation E error claim?
04/14/2024
If a beneficial owner or company applicant’s acceptable identification document does not include a photograph for religious reasons, will FinCEN accept the identification document without the photograph?
04/07/2024
We paid an ARC ACH entry that was created from our cashier’s check. We then discovered that the original cashier’s check had already been paid. Can we return the ARC entry?
04/07/2024
What residential address should be reported if a reporting company is required to a report an individual’s residential address, but that individual does not have a permanent residential residence?
04/07/2024
We had a problem with debit card claims so we modified our deposit agreement. If they don’t cooperate in the claim process, we can deny it. Do you think this solves the problem?
03/31/2024
A supermarket converted a payroll check drawn on our business customer’s account into an ACH BOC (back-office conversion) entry. Our customer didn’t authorize the conversion, and she’s upset. Can we return this entry?
03/31/2024
I just inherited the function of managing the vendor due diligence in my bank and I am little overwhelmed. Where do I start?
03/31/2024
What if our bank is considering co-developing a digital product with a fintech that we have worked with in the past? Is this relationship managed in the same way as other fintechs?